Frequently Asked Questions

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Frequently Asked Questions

It is normal that you might have some questions in mind. Please drop us an email at [email protected] or your dedicated account manager if you have created your account. 

Our customer service team support both English and Chinese (Traditional & Simplified), we promise to revert to you within 24 hours of time.
[/vc_column_text][vc_empty_space height=”60px”][/vc_column][/vc_row][vc_row][vc_column][title_mod title_pos=”center” title_name=”Frequently Asked Questions” title_color=”#1e73be” title_line_color=”#e5e5e5″][vc_column_inner][/vc_column_inner][vc_toggle title=”Is IIQEDataBase paper provided in soft-copy or hard-copy ?”]All IIQEDataBase questions are provided in soft-copy version. Therefore you may not need to travel to pick up the papers or pay for the delivery cost.[/vc_toggle][vc_toggle title=”How long will full data base be enabled after payment?”]All IIQEDataBase Papers ( Chinese & English ) will be enabled once payment complete online.

Your account will be upgraded immediately after we receive the confirmation from PayPal. In case your subscription is not immediate, please wait five to ten minutes in case there is a delay in PayPal sending this notice. If after ten minutes you still have not been upgraded, please contact us so that we can assist you accordingly. Make sure to include:

1. Your full name
2. Registered email address and phone number
3. PayPal account name and email address
4. PayPal Receipt[/vc_toggle][vc_toggle title=”How can I access the exam bank and study materials after payment?”]Your account access will be granted automatically after payment.

Please login to your account and study materials and exam bank menu tab will be enabled to you according to the paper you subscribed.
[/vc_toggle][vc_toggle title=”How do IIQEDataBase accumulate the past paper?”]IIQE official website does not provide any past paper, we accumulate our database all over the years from past students and send our colleagues to take the examination monthly to ensure the accuracy and alignment of content.[/vc_toggle][vc_toggle title=”In what language do IIQEDataBase questions appear in?”]IIQEDataBase provide questions in both English and Chinese version.[/vc_toggle][vc_toggle title=”How many questions do IIQEDataBase have?”]Up to now, we have more than 1500 questions in our database, we ensure sufficient content in each papers to cover all concepts in exams.[/vc_toggle][vc_toggle title=”What do I get if I contribute questions to IIQEDataBase ?”]After verification by our staff and confirm there’s no duplication in our data base, we will provide financial reward for each solid questions you contribute. Please note that the payment will be conducted via PayPal or Payoneer.[/vc_toggle][vc_toggle title=”What is the sales policy?”]We understand that you might have a very tight schedule and your examination is very near. Therefore, our system will automatically open the database for you once you have completed the payment ( Our database linkage and communicate automatically with PayPal ).

Please understand that once the payment is completed, you will have the full access to the database and therefore, we do not have any refund policy. However, we will enable the database for another 30 days for free if you have unfortunately failed the exam.[/vc_toggle][vc_toggle title=”How to contact IIQEDataBase ?”]For general questions : [email protected]

For support questions : [email protected]

We promise to reply within 24 hours.[/vc_toggle][vc_toggle title=”Can I have a receipt?” el_id=”1473606294277-f51c2529-18b5″]Yes. After account upgrade to a Premium Membership, you will automatically receive a receipt from PayPal. This receipt will be shown directly after payment and it will be emailed to you.[/vc_toggle][/vc_column][/vc_row]

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Jodie Townsend

Jodie Townsend

Customer Success Manager | IIQEDataBase